From journal articles to Quick Guides and webinars, you will find tools and information to support.
This OPEN Factsheet provides you with a useful overview of what we mean by Client Experience and contains some hands-on tools to improve services.
This OPEN Quick Guide provides a useful overview of how to keep your clients, with their unique values, preferences and experiences, at the centre of planning and decision making.
This OPEN Quick Guide provides a useful overview of how to keep clients, with their unique values, preferences and experiences, at the centre of program design and development.
A set of easy to use templates that are used to give structure to conversations. These tools provide a practical way to capture information that feeds into care and support planning, as well as to improve understanding, communication and relationships.