From journal articles to Quick Guides and webinars, you will find tools and information to support.
This OPEN Factsheet provides you with a useful overview of what we mean by Client Experience and contains some hands-on tools to improve services.
This OPEN Tool provides some key questions to support the Reflect and Review process. In order to make high-quality decisions it is important to systematically reflect on, and review data, practice and client feedback to adapt and enhance your approach.
A set of easy to use templates that are used to give structure to conversations. These tools provide a practical way to capture information that feeds into care and support planning, as well as to improve understanding, communication and relationships.
The SDQ is a well validated and population-normed instrument which assesses in respect of emotional problems, peer problems, conduct problems, hyperactivity, and prosocial behaviour. Learn more about the SDQ...
Access a range of facilitation tools, journey mapping tools, role playing tips and techniques, voting systems and more, to better manage co-design processes with multiple stakeholders. Created by Iriss and used in Pilotlight, these tools will be relevant to lots of different organisations and situations.
The Life Changes Trust Evaluation Toolkit provides a range of resources across the journey to better outcomes including creating a theory of change and program logic, designing an evaluation and methods for collecting data.
