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Design, Identify

Fact Sheet: Client Experience 101

Client Experience

This OPEN Factsheet provides you with a useful overview of what we mean by Client Experience and contains some hands-on tools to improve services.

Design, Identify

Person-centred Thinking Tools

Client Engagement, Client Experience

A set of easy to use templates that are used to give structure to conversations. These tools provide a practical way to capture information that feeds into care and support planning, as well as to improve understanding, communication and relationships.

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