These publications from the Department of Health and Human Services share the complexities of work with children, youth and families and some of the innovative practice approaches being used to address them. This is an annual publication shining a spotlight on examples of good practice and the variety of practice approaches available.

Identify

OPEN Quick Guide: Client Experience (Practitioner)

Client Experience, Quick Guide

This OPEN Quick Guide provides a useful overview of how to keep your clients, with their unique values, preferences and experiences, at the centre of planning and decision making.

Identify

OPEN Quick Guide: Client Experience (Program Design and Development)

Client Experience, Quick Guide

This OPEN Quick Guide provides a useful overview of how to keep clients, with their unique values, preferences and experiences, at the centre of program design and development.

Tri-peaks webinar: Voice Of The Client Framework And Implementation Tool

Client Engagement, Client Experience, Conference presentation

In this webinar Sarah Bendall (DFFH) gave an overview of the Client voice framework for community services and how it helps to ensure the quality and safety of community services for everybody, every time. This webinar also included a panel of representatives from across community services who are passionate about client voice and will share some practical examples and ideas about how to engage clients well.

VPS Evaluation Network Lunch and Learn Session: Lived experience/client voice in evaluation

Evaluation, Client Engagement, Client Experience, Webinar

This webinar from the Victorian Public Service Evaluation Network 'Lunch and Learn' series featured presentations from Helen Casey (Department of Justice and Community Safety) and Jacqueline Storey and Sharika Jeyakumar (Victoria Legal Aid) speaking about the importance of lived experience and client voice in their evaluation practice, with a focus on family violence as a case study for their reflections. Click the external link to view a video recording of this session, or use the download link to access the presentation slides.