These publications from the Department of Health and Human Services share the complexities of work with children, youth and families and some of the innovative practice approaches being used to address them. This is an annual publication shining a spotlight on examples of good practice and the variety of practice approaches available.

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OPEN Quick Guide: Client Experience (Practitioner)

Quick Guide, Client Experience

This OPEN Quick Guide provides a useful overview of how to keep your clients, with their unique values, preferences and experiences, at the centre of planning and decision making.

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OPEN Quick Guide: Client Experience (Program Design and Development)

Quick Guide, Client Experience

This OPEN Quick Guide provides a useful overview of how to keep clients, with their unique values, preferences and experiences, at the centre of program design and development.