This OPEN Factsheet provides you with a useful overview of what we mean by Client Experience and contains some hands-on tools to improve services.
From journal articles to Quick Guides and webinars, you will find tools and information to support your work.
Good Practice: A Statewide Snapshot
These publications from the Department of Health and Human Services share the complexities of work with children, youth and families and some of the innovative practice approaches being used to address them. This is an annual publication shining a spotlight on examples of good practice and the variety of practice approaches available.
This OPEN Quick Guide provides a useful overview of how to keep your clients, with their unique values, preferences and experiences, at the centre of planning and decision making.
OPEN Quick Guide: Client Experience (Program Design and Development)
This OPEN Quick Guide provides a useful overview of how to keep clients, with their unique values, preferences and experiences, at the centre of program design and development.
A set of easy to use templates that are used to give structure to conversations. These tools provide a practical way to capture information that feeds into care and support planning, as well as to improve understanding, communication and relationships.